Guides ·
Stone chip in your windscreen: repair or replace?
A small stone chip quickly turns into a crack. When a repair still makes sense, when the screen has to be replaced – and who pays.
A stone chip happens in a moment – on the motorway, behind a lorry or on a freshly gritted road. At first it's often just a small dot. But temperature changes, vibrations or the heater running can turn it into a crack in no time.
Repair or replace?
Whether a chip can be repaired depends mainly on its size and position. Small damage outside the driver's direct field of vision and not too close to the edge can often be repaired. If the screen is already cracked, the damage is large or it's in the field of vision, the windscreen usually has to be replaced.
Why you shouldn't wait too long
- A small chip can turn into a crack at any time – then only a replacement is possible.
- Windscreen damage can count as a defect at the periodic vehicle inspection (“Pickerl”).
- A crack in your field of vision impairs visibility – and with it your safety.
Who pays?
Glass damage is usually covered by partial comprehensive insurance (also as part of full comprehensive cover). Depending on your policy there may be an excess – just ask us, we can cover the excess. You'll find the details in your policy or can ask your insurer.
Camera behind the screen? Then calibrate
Many newer cars have a camera behind the windscreen for lane keeping, emergency braking or traffic-sign recognition. After a windscreen replacement this camera often needs to be recalibrated so the systems work reliably again. We take care of that as part of the replacement.
How it works with us
Send us a photo of the damage – via WhatsApp or the contact form. We'll tell you whether repair or replacement makes sense, sort out the billing with your insurer and arrange an appointment. And while your car is with us, you get a courtesy car free of charge.
This article is general information. What counts is your insurance policy and the assessment of the specific damage.